The NHT Factory Repair Center:
The NHT Factory Service Center in Benicia California is the only authorized repair facility in North America for NHT for active speakers or electronics both in and out of warranty. In most cases customers can replace passive speaker and crossover components themselves and we can provide any assistance if needed. At your option, you may choose to use a 3rd party repair center to help you with an in-warranty or out of warranty repair. If you do so, we will do our best to assist them. Please understand, NHT will not guarantee any repairs made by, or be responsible for any fees charged by any 3rd party repair facility. The parts for your repair may or may not be under warranty. We recommend you check with NHT Customer Service at 1-800-648-9993 (follow the prompts) or register at nhthifi.com and open a case in the "My Account" section to submit questions about warranty validation and out of warranty parts pricing.
Passive Speaker (Self) Repair:
Rather than risk shipping damage most customers (at least those who are comfortable with a screwdriver) elect remove and replace the damaged or defective speaker components themselves. Speaker repairs in most cases are simple, only requiring removal and replacement of the non-working component. However we recommend that you contact us for assistance with problem diagnosis or replacement instructions before starting the repair.
The process usually goes like this: We'll help you troubleshoot the problem. Our service agent will provide instructions for removing the faulty component and will sell you a factory authorized replacement. Please read our Limited Warranty below for what is and is not covered under warranty. If you believe the fault is the result of a manufacturing defect and are within the warranty period, you may request a warranty determination. We will issue you a return authorization with shipping instructions for the faulty speaker/component. We will inspect it and if the problem was caused by a manufacturing defect, we'll happily credit you back the cost of the replacement speaker. Under normal circumstances you are responsible for the shipping charges to the factory, if covered under the warranty then we will pay for the shipping of the new replacement part back to you.
Factory Repair In or Out of Warranty (all electronics including stand alone components, subwoofer internal amplifiers, powered speakers; or passive speaker repair):
Any product returned to the factory must have an NHT Return Authorization Number (see Ordering/Requesting Repair Service below) or it will be refused at the warehouse. For subwoofers with built-in (plate) amplifiers, we ask that you remove the amplifier portion only and ship it to us for repair rather than risk shipping damage to the subwoofer cabinet - we do not carry replacement cabinets for discontinued models. For small powered speakers, it's best that you return the entire speaker to us. Let us know if you need a shipping carton, we can supply you with one in most cases. Repairs are done on a first come, first serve basis and our average turn-around time is less than 1 week. Out of warranty repair costs are charged at flat-rates:
$ 40.00 for a simple speaker component replacement or for electrical inspection with no problem found. (If additional work is required, this fee is waived)
$ 80.00 for inspection and minor repairs to electronics or more significant speaker damage repair.
$125.00 more complicated electronics, board level repair, complete inspection and updates where needed.
$165.00, older subwoofer plate amp (10 years +), major repairs, heat damage, complete inspection, overhaul, testing.
$200.00 for modifications, board replacements or complex repairs (A-20, Power 2 or 5, Sub 1(i) or Sub 2(i) or VT-3 + their preamp-controller).
Ordering/Requesting Repair Service - U.S. and Canada Customers and Customers Who Purchased from NHTHIFI.com or NHT Factory Direct (Store):
1. See below to determine your warranty eligibility, or not.
2. Have your credit card, purchase receipt (if warranty), product model and serial number ready. Call us at 707-747-0122 (Mon. - Fri. 9 AM ~ 4:00 PM Pacific USA Time (California). Follow the voice prompts for Parts or Service/Repair. For Warranty Repairs, please be prepared to email a copy of your original purchase receipt.
3. You will receive return authorization number and return shipping instructions by email. You are responsible for the shipping and insurance costs and proper packaging of your products. Please use the original cartons if you have them. Consider having a professional package and ship your products.
4. Your product will be repaired and returned to you with a 90-day warranty on the repair. If we find additional problems or complications you will be contacted immediately.
International Customers (except Canada) - In and Out of Warranty Repair Go here for Distributor located in or closest to your country.
NHT Limited Warranty - North America Only
Passive Loudspeakers (Not internally or externally amplified):
For a period of 60 months parts and labor from the date the product(s)
is first purchased. If the product(s) is discontinued, the warranty coverage period starts from the date of manufacture). To be eligible for warranty coverage, the product must have been purchased NHT directly (www.nhthifi.com) or an authorized NHT dealer in the USA or Canada. (NHT) warrants
that if the NHT branded product fails to function properly due to a manufacturing defect when it has been installed and operated according to instructions and used under normal conditions, it will be either replaced or repaired with new or rebuilt parts (both at NHT's option) with a unit of comparable value without charge to you.
Powered Speakers and Subwoofers and Components:
(Also applies to XdA's, electronic crossovers, volume controls, amplifiers and pre-amplifiers)
For a period of 36 months parts and labor from the date this product
is first purchased (or, if the product(s) is discontinued, from the date of manufacture) from NHTHIFI.com or an authorized NHT dealer in North America, Now Hear This (NHT) warrants
that if it fails to function properly due to a manufacturing defect, despite
its being installed and operated according to these instructions and used under
normal conditions, it will be either replaced or repaired with new or rebuilt
parts (both at NHT's option) with a unit of comparable value without charge to
What's Not Covered
Altered, defaced or removed serial numbers void this warranty. This warranty
does not cover any product used in trade, business, industrial or commercial
applications. This warranty also does not cover the cabinet or appearance factors,
or costs, defects or damage resulting from misuse, abuse, accident, improper
maintenance, alterations or modifications not authorized in writing by NHT, or
parts or labor from any source other than an authorized NHT service location.
Damage due to power exposure in excess of the speaker's published power ratings;
ie, overpowering, lightning or power surges, are also not covered. This warranty does not cover products purchased from dealers or individuals outside the USA or purchases made within the USA from non-NHT authorized dealers or sources which includes any second-hand or used marketplace or individual.
This warranty gives you specific legal rights, and you may have other rights
which vary from state to state. NHT limits this warranty to the purchase price
of the product, excludes incidental or consequential damages, and limits its
obligations under any implied warranties under state laws to a period not exceeding
their warranty periods. As s